Frequently Asked Questions

Our hair restoration sessions are not covered by insurance. However, we do offer Afterpay, in-house financing, and accept HSA/FSA payments. Will be adding Cherry Financing and Care Credit soon.

To best answer this question, clients need to book a scalp analysis appointment so that the trichologist can thoroughly examine the scalp. Each client’s condition is unique and probability of regrowth is discussed at the beginning with the intent to not give false hope. 

The Trichologist will consult with the client about their personal and medical history first. Depending on the situation, there will be some instances that another provider will need to be consulted for more information about a diagnosis, lab results, etc.  In these instances, consent for medical release would be needed. Nothing would be done outside of the knowledge and consent of the client. 

Your insurance could possibly cover your cranial prosthetic. Some insurance companies do cover them. They may cover a partial amount, the whole amount, or give you a limit on how much you can spend on a prosthetic per calendar year. The cranial prosthetic specialist will guide you on how you can verify this information. 

The Cranial Prosthesis Specialist will call your insurance company to verify coverage and will also submit your documents for your claim. But the client can call beforehand to verify if a cranial prosthesis is covered and under what conditions. This is encouraged to have a better understanding of what to expect with your insurance company 

-Does my policy cover a cranial prosthesis

-If yes, what type of cranial prosthesis is covered (i.e. synthetic, human hair, etc.)

-How much of the cost will they cover and is there a copay?

-Which diagnoses are covered for hair loss?

-Is a prescription medically necessary to process my claim and get approval?

-Is any additional information/documentation needed regarding my diagnosis?

Don’t worry, Healing Strands works with you to help come up with a solution and/or payment plan when possible. It is our goal to try and make everyone we service feel confident and happy with their decisions and make them feel better leaving than when they came. 

For these request, we assess the situation first before making a promise that we can provide this service. The client would need to present their hair to the provider. Hair needs to be in rubberbands/bundled prior to being cut off. We would then need to assess how much hair the client has and how much needs to be added. We use medical grade wig/hair providers. So, we would try to match the client’s hair and the extensions as best as possible. Consult with our Trichologist for more information on this service.